Help Center

An email will be sent once your order has been posted which will outline all tracking information. All orders can be tracked on the Australia Post website.

LITTLE ELK uses Australia Post for all deliveries and currently is only shipping to Australia and New Zealand.

Standard Express Orders are generally posted within 2-5 business days. This is not applicable to pre-orders.

Fast Tracked Express Orders are posted within 1-2 business days. Please note that this option needs to be selected at checkout.

Items returned to sender due to incorrect information will incur a re-delivery charge of AUD $7.00.

Australian Customers
Standard Express Within Australia - Flat rate AUD $7.00 (Posted within 2 - 5 business days)

Fast tracked Express within Australia - Flat rate AUD $10.00 (Posted within 1-2 business days)

New Zealand Customers

Fast tracked Express - Flat rate AUD $15

(Posted within 1-2 business days)

*Free domestic Express shipping applies for orders $60 and over.

Free domestic Fast tracked shipping applies for orders $100 and above.

If you need your order by a specific date, we will do our best to accommodate your needs, however, please let us know prior to placing your order. 

 All items posted are tracked yet we take no responsibility for items lost in the mail.

You have 14 days after your item arriving to return it for a full refund and tags should be intact.

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Please note that in no circumstances will we accept returned items which have been washed, worn or tags removed. If an item is returned to us and shows signs of wear or washing then the item will be returned back to you and no refund issued. 

LITTLE ELK
14 FRASER PLACE

FOREST LAKE

QUEENSLAND

4078

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If you have ordered the wrong size then providing it has only been tried on once and with the tags still intact then we will happily exchange for a new size. You the buyer will be responsible for paying postage costs again. 

Please note that no refunds or exchanges are accepted simply because you have changed your mind. 

Little ELK uses Australia post for all deliveries and are contactable via website or in person.

At the moment we are only delivering in Australia and New Zealand. We are hoping to be able to provide international delivery in the near future.

All of our products are ‘made to order’ and are based and created on customer order details provided to LITTLE ELK. No refunds or returns will be given if you have simply changed your mind.

Once an order has been placed the manufacturing stage of the clothing starts immediately and costs are incurred immediately by us.

In a situation where the product is faulty, we will happily alter the garment free of charge if notified within 7 days of delivery. Notification of a fault with a garment must be made by email to LITTLE ELK within 7 days of delivery.

The product must be retained in an unused condition and the cost of any loss or damage of the product will be charged to the customer. Clothing that has been altered and amended externally will not be accepted. We do not accept and cannot process any alterations without being notified via email.

To confirm the alterations please contact us on littleelk16@gmail.com

If you have requested for your items to be left by the door if not home LITTLE ELK cannot be held responsible for goods not received.