You have 14 days after your item arriving to return it for a full refund and tags should be intact.
Please note that in no circumstances will we accept returned items which have been washed, worn or tags removed. If an item is returned to us and shows signs of wear or washing then the item will be returned back to you and no refund issued.
LITTLE ELK 14 FRASER PLACE
If you have ordered the wrong size then providing it has only been tried on once and with the tags still intact then we will happily exchange for a new size. You the buyer will be responsible for paying postage costs again.
Please note that no refunds or exchanges are accepted simply because you have changed your mind.
All of our products are ‘made to order’ and are based and created on customer order details provided to LITTLE ELK. No refunds or returns will be given if you have simply changed your mind.
Once an order has been placed the manufacturing stage of the clothing starts immediately and costs are incurred immediately by us.
In a situation where the product is faulty, we will happily alter the garment free of charge if notified within 7 days of delivery. Notification of a fault with a garment must be made by email to LITTLE ELK within 7 days of delivery.
The product must be retained in an unused condition and the cost of any loss or damage of the product will be charged to the customer. Clothing that has been altered and amended externally will not be accepted. We do not accept and cannot process any alterations without being notified via email.